Blogs

Below is a sample of blog posts I have written. The original posting site is cited at the end of each blog.

Artificial Intelligence / Machine Learning

In a recent post, we laid out an overview of machine learning: what it is and the various types that are used. Here, we’re delving deeper...

When it comes to the customer experience, consumer comfort levels with artificial intelligence can vary greatly depending on how the...

When it comes to customer care, the possibilities for applying artificial intelligence to increase efficiency, lower costs and improve...

There are many ways to measure your organization’s customer experience, from quantitative surveys to qualitative interviews and reviews....

In a recent blog post, we discussed the benefits of improving the online payment experience. We detailed how a good online payment...

Your customer experience is important. It sets you apart from your competitors, affects your ability to retain customers, and impacts...

If your organization is like most, then the variety, volume, and velocity of the data you regularly collect is creating challenges when...

Enterprises are facing significant challenges when it comes to maintaining reliable, up-to-date data that is readily available to help...

Whether it’s online, on the phone, or on a mobile payment platform, allowing your customers to submit payments on the channel of their...

The ‘guest checkout’ or ‘one-time payment’ route is something everyone has experience with. Almost all e-commerce sites offer customers...